Refund policy

1. WARRANTY

1.1. Limited liability company "TEXX" registration number 40203365201, address: Braslas street 22B, Riga, LV-1035, Latvia (hereinafter - the Seller) for the goods purchased on the website (https://www.texx.lv/) (hereinafter - the Product) the legal compliance of the Product with the terms of the contract (hereinafter - the Warranty) is ensured.
1.2. The guarantee is valid only if the Buyer presents the original document confirming the transaction (cheque or delivery note) and the Buyer has followed the instructions for use of the Product and these terms of the Guarantee.

2. WARRANTY PERIOD

2.1. If the product is purchased by the Consumer, then the Warranty is valid for 12 months from the date of purchase of the Product. The seller or the manufacturer can set this period to be longer by stating it in the document certifying the transaction or in the user manual, or on the manufacturer's website. Consumer rights are defined in the Consumer Rights Protection Act, and the Guarantee does not affect the rights set out in the Act.
2.2. If the Product is purchased by a legal entity (a person who purchases the Product for a purpose related to its economic or professional activity) or a natural person who carries out economic activity, and the Product is purchased with the purpose of using it in economic activity, and the Product is not prohibited from using it for economic or for professional activity, then the Seller sets a 12-month Warranty from the date of delivery of the Product. This provision does not reduce the warranty period specified by the manufacturer for legal entities, which is provided after 12 months by the authorized service center of the manufacturer or distributor.

3. PLACE AND METHOD OF EXECUTION OF WARRANTY

3.1. The consumer can file a claim for a non-conforming Product by submitting a claim to the Seller within two months from the day on which he discovered the non-compliance of the Product with the terms of the contract.
3.2. A legal entity or a natural person performing economic activity can apply for a Warranty claim within four weeks from the day they discovered a defect or damage to the Product.
3.3. The buyer has the right to file a claim for non-conformity of the Product at the Seller's customer center (address: Braslas street 22B, Riga, LV-1035, Latvia) or at the service center specified by the manufacturer.
3.4. If the Buyer wishes to submit a claim for non-conformity of the Product within the extended warranty period specified by the Product manufacturer, then the Buyer is invited to submit the claim at the service center indicated by the manufacturer.
3.5. When handing over the Product for warranty repair at the Seller's customer center, the Consumer submits a claim stating the identified non-conformity (defect) of the Product and its manifestations, and presents the original document confirming the transaction issued by the Seller (cheque or delivery note).
3.6. If the Seller's or manufacturer's service for the Product detects manufacturing discrepancies, they are eliminated (the Product is repaired) without compensation.
3.7. If it is not possible to eliminate inconsistencies with the Product or it is not proportionate, the Consumer has the right to request that the Product be exchanged for the same Product or another Product from the assortment of Products available in the Seller's online store, paying the difference in price if the chosen replacement Product is more expensive than the Product to be exchanged.
3.8. In the event that it is not possible to eliminate the non-compliance of the Product with the terms of the contract, and the Consumer refuses to exchange the Product for another product, the Consumer has the right to request a refund of the amount of money paid for the Product. In this case, the Seller or manufacturer, when calculating the refundable amount, in accordance with the fifth part of Article 28 of the Law on the Protection of Consumer Rights, may take into account the wear and tear of the Product or the benefit that the Consumer obtained when using the Product.

4. EXCEPTIONS TO GUARANTEE TERMS

4.1. The warranty does not apply to cases where the Product(s):
4.1.1. the expiration date indicated on the Product's packaging or the label attached to the Product has expired;
4.1.2. natural wear and tear has occurred, such as battery life, batteries, wear of tires, wear and tear of shoes, gloves and other clothing, etc.;
4.1.3. the reason for the occurrence of non-conformities is inadequate installation, assembly or installation;
4.1.4. the cause of non-conformities is inadequate preparation of the Product for work or operation, not following the instructions of the Product manufacturer;
4.1.5. unauthorized repairs have been carried out, such as an open case, disassembled parts of the Product, mechanisms, etc., which are not intended to be carried out in the daily operation of the Product, and were carried out by a person who is not a representative of the Seller or the manufacturer;
4.1.6. replacement of mechanically damaged parts, cleaning, replenishment of lubricants or technical maintenance is required;
4.1.7. has been exposed to environmental influences not foreseen in the instructions - inappropriate temperature, humidity, natural elements (lightning, fire, flood, etc.), foreign objects, liquids, insects, etc. for getting to the object in its details;
4.1.8. was used for economic or professional activities that are not provided for in the Product manufacturer's instructions.
5. DELIVERY OF THE PRODUCT FOR WARRANTY REPAIR

5.1. When handing over the Product for warranty repair:
5.1.1. The product must be clean and complete;
5.1.2. a dirty Product or an incomplete package may be the reason for refusing to accept the Product.
5.2. If it is impossible to deliver the Product to the Seller's customer center for objective reasons (the Product is installed, built-in, laid, etc.), then the parties agree on the procedure for conducting diagnostics. In this case, the Seller's representative travels to the location of the Product.
5.3. If in the cases referred to in paragraph 1, the Product is dismantled before diagnosis without coordination with the Seller, and it is not possible to determine the cause of the Product's defect, then the Seller assumes that the cause of the defect is improper installation, installation, laying or use of the Product.
5.4. In cases where, as a result of diagnostics, it is established that the Product's defects are not covered by the terms of the Warranty, the Customer must cover the diagnostic costs in accordance with the Seller's approved price list, which is available in the Seller's customer center.

6. USEFUL INFORMATION FOR BUYERS

6.1. If the Product has a manufacturer's instruction, please always familiarize yourself with it before using the Product. If the Buyer has not received the user manual together with the Product or has not received it by e-mail, immediately inform the Seller by phone or e-mail.
6.2. The purchased Products must be used in accordance with their intended purpose, observing the use and care requirements specified in the instructions for use. Excessive or intensive use of the Product may accelerate the deterioration of the Product.
6.3. In order for the Product to retain its good properties:
6.3.1. The Product must be used carefully, for its intended purpose and under the conditions in which the Product is intended to be used by the manufacturer (for example, Products intended for household use are usually not intended for professional use or intensive conditions);
6.3.2. The Buyer must ensure adequate care and cleaning of the Product;
6.3.3. taking into account the Product's functionality, the Buyer must ensure timely replacement of worn parts, elements or accessories with valid ones in accordance with the manufacturer's instructions, if necessary.
6.3.4. if the Product is intended for self-assembly, it must be done using only the Product components, fasteners and tools specified by the manufacturer provided by the manufacturer.
6.4. When receiving the Product, always make sure that the Product's primary or transport packaging is not damaged. If there are visible signs of damage to the package, you have the right to immediately open the package and inspect the Product.
6.5. If during the inspection you find that the Product is damaged, you have the right not to accept the Product and return it to the Seller. In such cases, be sure to contact the Seller and inform them about the situation.
6.6. The delivery note and the list of services are sent to you by e-mail, if you have specified it in your profile on the Seller's platform. In other cases, these documents can be obtained upon request.
6.7. In case of questions, please contact the Seller's customer center by calling +371 27868181 or writing to info@texx.lv
6.8. We invite you to properly pack the Product so that it is not damaged during shipping. If the Product is damaged during shipping, we will not be able to provide Warranty services.

7. RIGHTS OF REFUSAL OF THE CONSUMER

7.1. The Buyer, as a Consumer, has the right to refuse the concluded transaction with the Seller within 14 (fourteen) days from the date of delivery (receipt) of the Goods, except for the cases mentioned in the Regulations of the CM, without mentioning the reasons for refusal. The guarantee does not affect the right of withdrawal, which the law provides to the Consumer in the case of distance purchase - sale (distance contract).
7.2. The Buyer, as a Consumer, notifies the Seller of the withdrawal of the Transaction and submits a refusal application to the Seller. The refusal submission can be prepared in a free form.
7.3. The Consumer shall return or hand over the Goods to the Seller at the customer center no later than 14 (fourteen) days from the submission to the Seller of his decision to return the Product, or withdraw from the date of submission of the Transaction. The deadline is considered to have been met if the Consumer has sent the Goods before the expiry of the 14 (fourteen) day deadline.
7.4. When canceling the Transaction, the consumer shall bear the direct costs of returning the Goods in accordance with Clause 19 of the Rules of the Code of Civil Procedure.
7.5. For detailed information on the right of withdrawal and its use, see the terms of purchase and sale of goods on the texx.lv internet site.